Hello, this is the Korea National Souvenir Center.


One of the common mistakes new employees make is phone etiquette.
Telephone etiquette is just one of those things that we miss a lot!



Let's find out what good phone etiquette!!
It would be good, if the new employee knew about it before he joined the company.









1. Pick up the phone before it rings three times.




When the phone rang three times, Other party had already waited a considerable time .
The best thing is to answer the phone as soon as it rings.


However, you can't pick up the phone at time.
 it is a good idea to say ' I'm sorry I'm late ' when receiving a calling.







2. Name and belonging




When you answer the phone, You said, "OOO Company ## Team AAA."
It is the right order to introduce yourself first,
then the person who clled will tell the company, teamdepartmentships and name of the person.


Of course, it would be better to keep your voice loud and brighter.








3. Note What You Need to Deliver




When you talk on the phone, you should have notes and pens for sure.
We don't know when and how important things will turn out!

Especially when sending and receiving important communications,
such as telephone numbers and e-mails.
If you take a note you can prevent problems that may occur later.








4. Before hanging up




Even when you hang up, your manners will continue!


After the business is finished, after a polite bow,
You wait until the other party has finished.








We must know even the smallest telephone etiquette.

Our dignity is shown in small manners.


Especially, you should know the telephone etiquette as it relates to my image of the company
as well as to my character.




 

 

 

 


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